Shipping policy

SHIPPING POLICY

Effective Date: January 1st 2026
Last Updated: January 1st 2026

This Shipping Policy applies to orders placed through the Vita Amplio website. By placing an order, you acknowledge and agree to the terms below.

1. Shipping Destinations

Vita Amplio currently ships to eligible addresses within the United States.

We do not currently ship internationally. We may also restrict shipment to certain states, territories, forwarding services, commercial mail-receiving agencies, or other locations when required for legal, carrier, fraud-prevention, or operational reasons.

Available shipping methods will be displayed during checkout.

2. Order Processing

Orders are generally processed within one to two business days after payment authorization and any required order verification.

Business days are Monday through Friday, excluding federal holidays. Orders are processed only on business days, Monday through Friday, excluding federal holidays. Orders placed after 12:00 p.m. Mountain Time, or at any time on a weekend or federal holiday, will begin processing on the next business day.

Processing time is separate from carrier transit time.

Orders may require additional processing time due to:

  • Payment or identity verification;
  • Incomplete or inaccurate shipping information;
  • Unusually high order volume;
  • Inventory availability;
  • Weather or carrier interruptions; or
  • Fraud-prevention or regulatory review.

Receiving an order confirmation does not mean the order has shipped. A separate shipping confirmation will be sent when the order has been transferred to the carrier.

3. Shipping Rates

Shipping charges are calculated and displayed during checkout before payment is completed.

Any free-shipping promotion is subject to the terms displayed at checkout. Unless expressly stated otherwise, shipping charges are nonrefundable after an order has shipped.

4. Estimated Delivery Times

Estimated delivery times are displayed during checkout or in the shipping-confirmation email.

Carrier delivery estimates begin after the carrier accepts the shipment and do not include Vita Amplio’s order-processing period.

Delivery estimates are provided for convenience and are not guaranteed unless the selected carrier service is expressly identified as guaranteed. Delivery may be affected by weather, carrier congestion, holidays, service interruptions, incorrect address information, or circumstances outside Vita Amplio’s reasonable control.

Selecting expedited shipping does not shorten order-processing time unless expressly stated during checkout.

5. Shipment Tracking

When tracking information is available, it will be sent to the email address or telephone number provided at checkout.

Tracking information may take up to 24 hours after shipment to begin displaying carrier activity.

Customers are responsible for monitoring tracking information and arranging for the timely receipt of their packages.

6. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review the following information carefully before submitting an order:

  • Recipient’s full name;
  • Street address and unit or suite number;
  • City, state, and ZIP Code; and
  • Email address and telephone number.

Address-change requests must be submitted as soon as possible. Vita Amplio cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to the carrier.

Vita Amplio is not responsible for delays resulting from incomplete or inaccurate information supplied by the customer. However, we will make reasonable efforts to assist with available carrier options.

7. Shipment Delays

If Vita Amplio is unable to ship an order within the timeframe represented when the order was placed, we will notify the customer and provide an updated estimated shipment date.

The customer may be given the option to:

  1. Consent to the revised shipment date; or
  2. Cancel the affected unshipped order and receive a refund of the amount paid for the canceled merchandise.

Vita Amplio may cancel and refund an order that cannot be fulfilled within a reasonable period.

This section helps align the policy with the FTC requirement that customers be notified and allowed to cancel when a seller cannot meet its represented shipment time.

8. Packages Delayed or Lost in Transit

Contact [support email] when:

  • Tracking has not updated for at least seven business days;
  • The carrier expressly identifies the shipment as lost;
  • The package has not arrived within seven calendar days after the estimated delivery date; or
  • There is another material issue with the shipment.

Vita Amplio will review the tracking history and may open an investigation with the carrier.

When a package is reasonably determined to have been lost before delivery, Vita Amplio may provide a replacement or refund, depending on product availability, the circumstances of the shipment, and the results of the carrier investigation.

Customers must cooperate with reasonable claim-verification requirements.

9. Packages Marked “Delivered”

When tracking shows that a package was delivered but the customer cannot locate it, the customer should first:

  • Confirm that the shipping address on the order is correct;
  • Check all entrances, mailrooms, parcel lockers, and other delivery locations;
  • Ask household members, neighbors, or building personnel whether they accepted the package; and
  • Contact the carrier for delivery details.

The customer must notify Vita Amplio at [support email] within seven calendar days after the recorded delivery date.

Vita Amplio will review the circumstances but cannot guarantee replacement of a package that the carrier confirms was properly delivered. Depending on the value and circumstances of the order, we may require a written statement, carrier claim, proof of identity, or police report before completing our review.

Claims involving repeated missing-package reports, freight-forwarding addresses, inaccurate addresses, or suspected fraud may be subject to additional verification.

10. Damaged, Defective, or Incorrect Products

A customer who receives a product that is damaged during shipping, incorrect, or allegedly defective must submit a claim under Vita Amplio’s Replacement Policy.

The customer should retain:

  • The affected product;
  • All original packaging;
  • The shipping container;
  • The shipping label; and
  • Any packing materials.

Clear photographs and proof of purchase will be required.

Do not discard, reconstitute, alter, or use an affected product before documenting the issue and submitting the claim.

11. Returned-to-Sender Packages

A package may be returned to Vita Amplio because of:

  • An incomplete or incorrect address;
  • Refusal of delivery;
  • Failure to collect the package;
  • An inaccessible delivery location; or
  • Repeated unsuccessful delivery attempts.

When a package is returned, Vita Amplio will contact the customer using the information associated with the order.

At the customer’s request, an eligible order may be reshipped after the customer confirms the correct address and pays any applicable reshipping charge.

Alternatively, Vita Amplio may refund the merchandise price after the package is received and inspected. Original shipping charges and actual return costs may be deducted where permitted by law when the return resulted from information or conduct attributable to the customer.

Orders returned because of an error by Vita Amplio will be corrected without additional shipping charges.

12. Order Changes and Cancellations

Requests to change or cancel an order must be submitted immediately to [support email].

We will make reasonable efforts to accommodate the request, but an order cannot ordinarily be changed or canceled after it has entered fulfillment or shipped.

A cancellation is not effective until confirmed by Vita Amplio in writing.

13. Delivery Restrictions and Signature Requirements

Vita Amplio may require an adult signature, direct signature, identity verification, or another delivery safeguard for certain orders based on:

  • Order value;
  • Destination;
  • Fraud risk;
  • Previous delivery issues; or
  • Carrier requirements.

Customers are responsible for ensuring that an authorized recipient is available when a signature is required.

Failure to complete a required delivery may result in the shipment being returned under Section 11.

14. Product Storage After Delivery

Customers should retrieve packages promptly and follow the storage instructions stated on the product label or accompanying documentation.

Any special temperature-controlled shipping service will be identified on the applicable product page or during checkout. Unless expressly stated otherwise, the purchase of expedited shipping does not include refrigerated or temperature-controlled transportation.

Claims based on conditions occurring after confirmed delivery may be denied when the product was not retrieved, handled, or stored in accordance with the applicable instructions.

15. Research-Use Products

Vita Amplio products are offered strictly for legitimate laboratory, analytical, and in vitro research purposes.

They are not intended for human consumption, therapeutic use, clinical use, veterinary use, or diagnostic use.

Shipping or delivery of a product does not authorize any use inconsistent with its labeling, Vita Amplio’s terms, or applicable law.

16. Contact Information

Questions concerning an order or shipment should be directed to:

Vita Amplio
Legal Entity: [Full LLC Name]
Email: [Support Email]
Mailing Address: [Business Mailing Address]

Include the order number and a detailed description of the issue in all communications.