RETURNS, REFUNDS, AND PRODUCT REPLACEMENT POLICY

Effective Date: January 1st 2026
Last Updated: January 1st 2026

This Returns, Refunds, and Product Replacement Policy (“Policy”) governs all requests involving damaged, defective, or incorrectly fulfilled products purchased from Vita Amplio, doing business as Vita Amplio (“Company,” “we,” “us,” or “our”).

By placing an order through our website, the purchaser (“Customer” or “you”) acknowledges and agrees to the terms of this Policy.

1. Final-Sale Policy

Except as expressly provided in this Policy, all sales are final.

We do not accept returns, issue refunds, or provide replacements based on:

• A change of mind;
• Customer dissatisfaction or personal preference;
• An order placed in error;
• Improper handling, storage, or reconstitution after delivery; or
• Any reason other than an eligible and properly documented claim described below.

2. Eligible Claims

A Customer may submit a claim when:

1. A product was damaged while in transit;
2. The Customer received a product different from the product identified in the order confirmation; or
3. A product is reasonably determined by the Company to be defective or materially inconsistent with the Company’s applicable product specifications or purity documentation.

All claims are subject to verification, documentation requirements, and approval by the Company.

3. Required Documentation

To submit a claim, the Customer must provide:

• The applicable order number;
• Clear photographs showing the product, packaging, shipping container, and alleged damage or defect;
• A description of the issue; and
• Any additional information reasonably requested by the Company during its review.

Photographs should be taken promptly after delivery and before the product or packaging is discarded, altered, opened beyond what is reasonably necessary to inspect it, stored improperly, or reconstituted.

Failure to provide sufficient documentation may result in denial of the claim.

4. Claim Submission Procedure

Claims must be submitted by email to:

customersupport@vitaamplio.com

The subject line should state: “Product Claim – Order #[Order Number]”

The Company generally endeavors to acknowledge claim submissions within 24 hours. Acknowledgment of a claim does not constitute approval.

5. Claim Review

After receiving the required information, the Company will review the claim and determine whether it qualifies under this Policy.

Claim reviews are generally completed within one to two business days after all requested documentation has been received. Review times may vary depending on the nature of the claim, the completeness of the documentation, and whether additional investigation is required.

The Company may deny a claim when:

• The evidence is incomplete, unclear, inconsistent, or insufficient;
• The product has been reconstituted;
• The product was improperly handled or stored after delivery;
• The Customer cannot provide valid proof of purchase;
• The claimed condition cannot reasonably be attributed to shipping, fulfillment, or a verified product defect;
• The request appears excessive, fraudulent, misleading, abusive, or otherwise suspicious; or
• The claim does not comply with this Policy.

6. Replacement Remedy

When a claim is approved, the Customer’s sole remedy will ordinarily be a one-time replacement of the affected product at no additional charge.

Approved replacements are generally shipped within 24 hours after approval, excluding weekends, holidays, carrier interruptions, inventory shortages, and circumstances beyond the Company’s reasonable control.

Only one replacement may be issued per Customer, per affected product, per order.

The issuance of a replacement does not create an obligation to approve any future claim.

7. Refunds

The Company does not ordinarily issue monetary refunds for:

• Transit damage;
• Product defects;
• Incorrectly fulfilled orders;
• Customer dissatisfaction;
• Changes of mind; or
• Products the Customer no longer wants or needs.

An approved replacement is the exclusive remedy available under this Policy unless the Company expressly agrees otherwise in writing or applicable law requires a different remedy.

8. Products Ineligible for Return or Replacement

The following products and claims are not eligible:

• Products that have been reconstituted;
• Products that have been used, consumed, transferred, repackaged, or materially altered;
• Products stored contrary to the applicable storage instructions;
• Claims submitted without adequate photographic evidence;
• Products for which valid proof of purchase cannot be provided;
• Claims arising from misuse, mishandling, contamination, or unauthorized application;
• Claims based solely on personal expectations or dissatisfaction; and
• Products purchased from an unauthorized third party.

Customers should not return products without first receiving written authorization from the Company. Unauthorized returns may be refused, discarded, or returned to the sender at the Customer’s expense.

9. Research-Use Restriction

All products are offered strictly for legitimate laboratory, analytical, and in vitro research purposes.

Products are not intended for human consumption, therapeutic use, clinical use, veterinary use, diagnostic use, or any other unauthorized purpose.

The Company is not responsible for claims, losses, or product conditions resulting from:

• Unauthorized use;
• Human or animal administration;
• Improper storage;
• Improper handling;
• Reconstitution;
• Contamination;
• Failure to follow product instructions; or
• Conduct inconsistent with applicable laws, regulations, or research standards.

10. Fraudulent or Excessive Claims

The Company reserves the right to investigate claims that appear excessive, repetitive, inconsistent, abusive, or fraudulent.

Where suspicious activity is identified, the Company may, to the extent permitted by law:

• Deny the pending claim;
• Decline future replacement requests;
• Restrict or terminate the Customer’s account;
• Cancel pending orders; or
• Refuse future transactions.

11. Company Discretion

All claims are evaluated individually.

To the maximum extent permitted by applicable law, the Company reserves the right to approve or deny a claim based on the available evidence, order history, shipping records, product documentation, and other relevant circumstances.

Nothing in this Policy limits any non-waivable right or remedy available to a consumer under applicable law.

12. Policy Changes

The Company may revise this Policy periodically.

Any revised Policy will become effective when posted on the Company’s website unless a later effective date is stated. The version in effect on the date an order is placed will generally govern that order, subject to applicable law.

13. Contact Information

Questions or claims concerning this Policy should be directed to:

BIOPURE LLC
Doing Business As: Vita Amplio
Email: customersupport@vitaamplio.com
Mailing Address: 8977S 1300W Unit #411 West Jordan, UT 84088